TRAINING IN WEBINAR
Course Description
Root Cause Analysis will lay the framework
for consistent performance throughout Ground Service Providers’ activities.
This course provides an introduction and practical knowledge on how to find and
fix root causes.
You can learn the key methodology for
designing and controlling an efficient root cause procedure, then practice your
skills in process mapping, defining root causes during a series of practical
exercises.
What you will learn
To describe the principles of root cause
analysis.
To explain the objectives of root cause
analysis as a procedure to find and evaluate the causes of problems.
To summarize the root cause requirements
under ICAO, FAA, EASA, and IATA regulatory framework.
To describe the problem-solving process.
To use problem cause data collection tools.
To whom it is addressed
This
course is designed for ground handling staff, including:
- Management
new to the field of quality
- Quality
internal auditors
- Operations
managers
- Supervisor
